About

2004

20+ years of
experience.

About Us

HPS1 Consulting Ltd

“From strategy to execution, we make transformation happen.”

Designing and transitioning complex, mission-critical IT service transformations for enterprises that work in the real world.

At HPS1 Consulting, we help organisations move from change intent to operational reality. We specialise in Service Design, Service Transition, and Service Introduction — turning projects, platforms and transformations into stable, measurable business services.

Some fun facts

Who we are

HPS1 Consulting was created from decades of experience leading complex global transitions across cloud, network, and application environments. We act as the bridge between Project delivery and best practice operations, ensuring every new or changed service is ready for the pressures of live use on day one — and sustainable for many more.

We combine technical fluency with structured governance. We identify every pathway, risk, dependency and decision point that must be navigated to take a service from build to business value.

What we do

Service Design & Introduction

We build complete Service Design Packages — defining Non-Functional Requirements (NFRs), Service Acceptance Criteria (SAC), and Operating Models that align with business goals.

Service Transition

We guide programmes through readiness gates — from build and test, through Operational Acceptance Testing (OAT) and Early Life Support (ELS/Hypercare), to Business-as-Usual (BAU) handover.

Transformation Governance

We embed predictable, repeatable methods: risk registers, RACI matrices, and quality gates to assure performance, security, and continuity.

Operational Readiness & Risk Management

For every transition we map the journey, surface potential pitfalls, qualify and prioritise risks, develop mitigation options, and present these back to stakeholders for informed decision-making. This proactive model reduces incident rates, accelerates acceptance and creates smoother go-lives.

Our expertise lies at the intersection of technology, governance, and business outcomes — designing, implementing, and transitioning IT services that are not only efficient and resilient, but also strategically aligned with organizational goals.

How we work

Our Path-to-Live Framework defines seven progressive best practice aligned gates:
1. Demand & Screening – capture and validate new demand.
2. Initiation & Scoping – agree scope, NFRs and service artefacts.
3. Design, Build & Test – develop the Service Design Document (SDD) and iterate against SACs.
4. Operational Readiness Review – confirm OAT completion and risk closure for Go/No-Go.
5. Hypercare / Early Life Support – monitor KPIs, stabilise and improve.
6. Handover to BAU – verify acceptance, knowledge transfer and sign-off.
7. Continuous Improvement – feed lessons learned back into the NFR library.

This process ensures traceability from design through live service, with measurable assurance at every stage.

Having worked with world-leading organizations such as A.P. Moller Maersk, the UK Department of Health, Imagine Communications, Technicolor, Tata Communications, British Telecom, IMG, Elexon and more we have developed and refined service design and transition across industries providing the smooth bridging of strategy with operations, whilst ensuring flawless transition from concept to live service.

Why clients choose us

Proven delivery of global service transitions across industries.
Structured risk management approaches underpinning every engagement.
Standardisation of templates and artefacts that bring consistency and transparency.
A balance of governance and agility — no over-engineering, just outcomes that work.

“We don’t just design solutions — we implement, deliver, and embed them.”

Our promise

To design, transition and embed services that are operationally ready, risk-aware and value-driven. Whether your goal is cloud migration, multi-supplier (SIAM) transformation, or process uplift, HPS1 Consulting provides the framework, expertise and assurance to get you live with confidence.