Services

Service Design, Transition & Transformation that stick.

Services

“Transformation isn’t about change—it’s about control. We design the path, manage the risk, and make every go-live a confident one.”

HPS1 Consulting turns technology projects into services that work in the real world.
We design for operations from day one, run risk-aware transitions, and embed capability so your teams can run confidently after we leave.

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Who we work with

We partner with leadership and delivery teams across the enterprise:

CIOs
CTOs
Heads of Service
Service Operations
CISOs and Cyber Security
Product & Platform Owners

Programme Directors & PMO
Professional Services
Procurement & Commercial
HR & People
Finance
Vendor Management
SIAM & Supplier Governance Leads

Our work spans media & entertainment, ad-tech, energy, public sector, and maritime operations — any environment where reliability, accountability and measurable delivery matter.

What makes us different

Design for operations from day one. We plan the run-state Target Operating Model (TOM) from the start by encoding all run-state requirements into the Non-Functional Requirements (NFRs) — every owner, every test, every piece of evidence.
Risk-first. We map the journey, qualify risks, propose mitigations, and document business decisions in a living register.
Evidence over opinion. Progress is earned through artefacts, testing and readiness checks.

One team. Product, delivery, service and suppliers move through shared gates with clear RACI and accountability.

Our All Service

Service

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“Design for operations from day one.”

We turn intent into a service you can run, measure and improve.
From the first conversation, we build the run-state TOM into the NFRs — defining availability, resilience, security, observability, continuity, service hours, support model, and cost governance — and tie everything to measurable Service Acceptance Criteria (SAC).

What we deliver

Service Design Document (SDD) & Service Design Package (SDP).
NFRs with accountable owners, test evidence or approved exceptions — forming the live-ready TOM.
SAC/TAC that are measurable and signed off.
Support model & runbooks/SOPs, seed knowledge base & KEDB, operational RACI and RTM.
Service Catalogue entries, request flows and observability dashboards.

Outcomes

Clear run state on day one and faster service acceptance.
Higher change success and fewer unauthorised changes *.
Reduced production incidents through rigorous validation and testing.

“Blueprints that become business value.”

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“From build to live — without the drama.”

We guide programmes through the full transition lifecycle — from Design / Build / Test to Operational Readiness Review (Go/No-Go), through Hypercare / Early Life Support, to formal Service Acceptance and handover to BAU.
Our framework keeps risks visible, evidence traceable, and stakeholders aligned.

What we deliver

Operational Readiness Review (ORR) with executive Go/No-Go and clear accountability.
Operational Acceptance Testing (OAT) plans and execution, including rehearsal and back-out.
Hypercare / ELS plans with exit criteria, live dashboards & on-call models.
Knowledge transfer, CMDB updates, and Service Acceptance Certificates.

Outcomes

Predictable, well-governed go-lives with lower incident volumes *.
Shorter time-to-stability and confident handover to BAU.
Clear comms, change enablement, and improved stakeholder confidence.

“Great services don’t go live by accident.”

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“Make the system work — not just the software.”

We make the whole ecosystem — people, process, tooling and suppliers — operate as one.
We design and embed Target Operating Models (TOMs) that reflect the realities of your platforms and vendors, aligning service credits, SLAs and governance so that performance improves and friction reduces.

What we deliver

Full TOM: roles, squads, on-call model, governance cadences and decision rights.
SIAM design: supplier accountabilities, RACI/RTM, service-credit framework and joint CABs.
Practice playbooks for Incident, Major Incident, Problem, Change & Release.
Capability uplift: training, communications, adoption scorecards and improvement backlogs.
Tooling enablement across ServiceNow, Jira Service Management & Confluence; observability stack integration with CI/CD and CRM.

Outcomes

Fewer hand-offs and faster decision-making.
Higher SLA/SLO attainment and lower cost-to-serve *.
Measurable maturity uplift across core ITSM practices.

“Capability beats heroics — every time.”

Specialist Accelerators

“Plug in expertise where it counts.”

SIAM & Supplier Integration

multi-supplier models, joint CABs and service credit alignment.

Cloud / SaaS Journey & Target Operating Model

pivot from on-prem to managed cloud with readiness gates.

Major Incident & Change Excellence

command structure and KPI uplift for high-consequence services.

Security, Risk & Compliance by Design

SOC-aligned controls embedded in NFRs and SACs.

Knowledge & KEDB Uplift

reusable structures that cut restoration time.

Event & Observability

Datadog, Jenkins, Octopus and modern tool integration.

On / Off-shore Operating Models

24/7 follow-the-sun delivery with clear RACIs and OLAs.

Disaster Readiness

tested remote-access and restricted-site operations.

“Accelerators that reduce risk — not add paperwork.”

How we work (engagement models)

“Simple structure, transparent outcomes.”

Diagnostic Sprint — readiness, risks and priorities → heatmap and plan.
Transition Sprint — design-to-acceptance for a defined scope; evidence at every gate.
Operating Model Uplift — TOM, practice uplift and automation; co-delivery with your teams.
Managed Transition Office (fractional) — ongoing SDI leadership to govern multiple go-lives.

Commercials: Transparent fixed-fee sprints where feasible, or capped T&M models.
* Outcome ranges are shown where exact values vary by context.

“Work at your cadence — prove it every gate.”

What you get

“Evidence over opinion.”

A proven Path-to-Live framework aligned to ITIL 4, PRINCE2, M_o_R and Agile delivery.
Standardised artefacts that de-risk go-lives and speed acceptance.
A living risk register with qualified mitigations and auditable decision logs.
Capability uplift in your teams — so improvements last.

“Everything you need to run — nothing you don’t.”

Selected histories

The FAQs

Frequently asked questions

What makes HPS1 different?

We design for operations from the start. Every deliverable ties to acceptance, stability or speed. We integrate ITIL, Agile and SIAM — without the bureaucracy.

Can you work with our vendors and internal PMO?

Yes. Multi-supplier environments are our norm; joint CABs and SIAM governance are standard.

Do you only work in certain sectors?

No — sector-agnostic, with depth in media, public sector, energy and maritime.

How do you measure success?

By acceptance, stability and speed: SAC pass rate, change success, MTTR during hypercare, % improvement in time-to-acceptance, and customer impact.

Let’s get your next go-live right

Experience delivered while employed or contracted to the organisations named. Methods shown are the same approaches HPS1 now delivers. * Ranges shown where precise figures were not retained or vary by context.*

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Features

Risk registers & controls
Change / release guardrails
Supplier assurance & audit support

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