Technicolor — Cloud Media Ops & Offshoring (AWS SaaS)

Offshore—without the off switch
Cloud Ops & Offshoring

Situation

Operating MediAffinity, Pulse, Showcase required a robust global model, 40+ resources, and an offshore centre.

What we did

  • Established OLAs, lifecycle governance and cost controls; moved development, QA and support offshore (Bangalore).
  • Implemented Incident/Major Incident/Change/Release practices; staged environments from dev → prod; vendor management.

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